Online shopping can be a bit tricky and we want to make sure you’re happy with your purchase. With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding a refund. We offer a full refund on the original form of payment. Your return will be processed within 7-10 days of receiving your item(s). Please note all items on sale are eligible for exchange only within 14 days of receiving your order. Sale items are not eligible for returns.
See for step-by-step instructions on how to complete your request:
Once your order is received, the package will be inspected and reviewed. Please note: all items must be unworn and in new condition. If there is any sign of the item being worn (scuff marks, dirt, suede stretched), you will not receive a refund and your order will be sent back to you.
Online shopping can be a bit tricky and we want to make sure you're happy with your purchase. We offer exchanges if you are not happy with the style, size or color you've selected.With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange. Your item(s) must be unworn and in new condition. Your exchange will be processed within 7 - 10 days of receiving your item(s). Please note all items on sale are eligible for exchange only within 14 days of receiving your order.
See for step-by-step instructions on how to complete your request:
All sales are final. We do not accept refunds for discounted items. If you’re looking to make an exchange contact: info@maveandchez.com
We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com.com with your order number.
If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.
If you received a pair of slippers that are damaged once you have removed them from the box, please contact us immediately: info@mavenachez.com. In most cases, we will ask you to send the damaged pair back and exchange them for a new pair. If we receive the damaged pair and there are signs of them being worn (scuff marks, stretched suede, dirt, etc.) we will unfortunately not be able to refund or exchange them, and they will be shipped back to you.
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